1. About this policy

This Privacy Policy explains how Ellis Skips may collect, use, store and share personal information when you visit this website, make an enquiry, request a quotation, book a service or otherwise communicate with us.

Ellis Skips is responsible for deciding how personal information collected for its business purposes is used.

2. Information we may collect

Depending on how you interact with us, we may collect your name, telephone number, email address, service address, postcode, enquiry details, booking information, payment or invoice information, correspondence and any other information you choose to provide.

We may also receive limited technical information about use of the website, such as device, browser and page interaction information, where this is collected by the website or an enabled analytics service.

3. How we use personal information

We may use personal information to respond to enquiries, prepare quotations, arrange deliveries and collections, manage bookings, provide customer support, issue invoices, keep business records, deal with complaints and improve our services.

We may also use information where reasonably necessary to protect the business, prevent misuse, establish or defend legal claims, meet legal obligations or maintain the security of our website and systems.

4. Lawful bases

Where UK data protection law applies, we process personal information only where a lawful basis is available. Depending on the circumstances, this may include taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, pursuing legitimate business interests or relying on consent where consent is required.

Where we rely on legitimate interests, we consider the impact on the people whose information is involved and do not use that basis where their rights and interests override the business purpose.

5. Enquiries and bookings

Information submitted through an enquiry form, telephone call, message or booking request is used to understand what service you need, check availability, communicate with you and provide or administer the requested service.

Please avoid sending sensitive personal information unless it is genuinely necessary for us to deal with your request.

6. Sharing information

We do not sell personal information. We may share information with service providers that help us operate the business, such as website hosting, email, payment, accounting, IT or professional advisers, where this is reasonably necessary and appropriate safeguards are used.

We may also disclose information where required by law, a regulator, court or other competent authority, or where disclosure is reasonably necessary to protect legal rights or investigate suspected fraud or misuse.

7. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, maintaining appropriate business and tax records, dealing with disputes and meeting legal obligations.

Different types of information may be kept for different periods depending on the nature of the booking, the relationship with the customer and applicable legal requirements.

8. Security

Reasonable technical and organisational measures are used to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.

9. Your rights

Subject to the law and the circumstances, you may have rights to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and transfer of information in a portable format.

Where processing is based on consent, you may withdraw that consent at any time, although this does not make earlier lawful processing unlawful.

10. Marketing

We will only send electronic direct marketing where we have a lawful basis to do so. You can ask us to stop marketing communications at any time. Service messages about an existing enquiry or booking are not marketing.

11. Cookies and website technology

This website may use cookies or similar technologies. The Cookie Policy explains the types of cookies that may be used and how choices can be managed.

12. Third-party services and links

The website may contain links to third-party services such as maps, messaging platforms or social media. Those services operate under their own privacy notices and Ellis Skips is not responsible for how an independent third party processes information.

13. Complaints and contact

If you have a privacy question or wish to exercise a data protection right, contact Ellis Skips using the telephone or enquiry details shown on this website.

You may also have the right to complain to the UK Information Commissioner's Office if you believe your personal information has been handled unlawfully.

14. Changes to this policy

This policy may be updated from time to time to reflect changes to the website, services, technology or legal requirements. The latest version will be published on this page.